Privacy Policy

1. Who we are

Sokura is a trading name of FourSeven Media Ltd, registered in England and Wales. We are the data controller for the personal data collected through sokura.studio. Contact us at hello@sokura.studio for any privacy-related enquiries.

2. What data we collect

When you use our services, we may collect:

• Contact information: name, email address, phone number, company name (provided when you use the RAMS analysis form or purchase a package).
• Project details: project type, description, site address, and other information you provide for RAMS generation.
• Payment information: processed securely by Stripe. We do not store card numbers.
• Usage data: pages visited, interactions, and device information (only with your consent via analytics cookies).

3. How we use your data

• To generate and deliver your RAMS documents.
• To process payments via Stripe.
• To send you your purchased documents by email.
• To improve our services (with your consent, via analytics).
• To respond to enquiries and provide customer support.

4. Legal basis for processing

• Contract: processing your order and delivering RAMS documents.
• Consent: analytics cookies and marketing communications.
• Legitimate interest: basic error tracking (Sentry) to maintain service reliability.

5. Third-party services

We share data with the following processors:

6. Cookies

We use the following types of cookies:

• Essential: required for the site to function (no consent needed).
• Analytics: PostHog analytics to understand how our site is used (requires your consent). These are opted out by default and only activated when you accept cookies.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site.

7. Data retention

• Order data and generated RAMS documents are retained for 12 months after purchase, then automatically deleted.
• Free analysis data (lead capture) is retained for 6 months.
• Analytics data is retained according to PostHog's data retention policies.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate personal data.
• Request deletion of your personal data.
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time.

To exercise any of these rights, email hello@sokura.studio. We will respond within 30 days.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via our website.